Terms of service

Welcome to KylosStudio! By shopping with us, you agree to the following terms. Please read them carefully before placing an order.

About Our Products
All of our planters are handmade from authentic sports balls. Because of the unique nature of our materials and process, each piece may vary slightly — that’s part of the charm!

Orders & Payment
We accept payment through secure checkout methods offered at the time of purchase. Once your order is placed, it will be processed and shipped based on the timeline shared on each product page.
Custom and bulk orders may require extra time or communication before fulfillment.

Shipping
We ship from Toronto, Canada. Shipping times and rates depend on your location and are shown during checkout. International customers are responsible for any customs fees, duties, or taxes that may apply.

Agreement to Duties and Taxes
By placing an order, you agree that international shipments may be subject to import duties, VAT, or customs fees. These are the buyer’s responsibility and must be paid when the package arrives.

What Happens if Fees Are Not Paid
If you refuse to pay these fees, your package may be returned to us or abandoned by the carrier. We are not responsible for any delays or additional costs caused by customs. See return/refund policy for additional information.

Returns & Refunds
We accept returns within 14 days of delivery on a case-by-case basis. Please contact us with photos and your reason for return. Return shipping must be tracked and paid by the customer.

Cancellations
Orders may be cancelled within 24 hours of purchase. After that, we begin processing and cannot guarantee cancellation.

Contact
If you have any questions or concerns, feel free to reach out via our Contact Us page. We're happy to help!

KylosStudio reserves the right to update these terms at any time. Continued use of our website means you accept the current terms.